Terms & Coditions - Conven

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Terms & Coditions

  • Service Policy / Warranty

1. For Power bank, charger, data Cable & etc defects that occur under normal operating circumstances, subject to verification by Top Glory (HK) Development Ltd. (hereinafter called the “Company”), free of charge repair service shall be provided by the Company within one (1) year commencing from the date of sales invoice. Valid Sales invoice must be issued by authorized resellers or affixed with model and warranty label printed by authorized distributors.
2. Built-in cable & accessories into the package of  power bank/ charger is warranted for three (1) months from the date of sales invoice.
3. This warranty shall not apply and the repair charges shall be separately quoted by the Company in the event of:
(a) any willful modification, alteration or repair in any way made to any part of the product by any persons other than the Company; or
(b) any damage caused by misuse, misapplication of electricity, malicious acts, negligence, inflow of any liquid or dirt, accident, natural calamities, or physical force.
4. All changed parts are non-returnable.
5. For power bank/ charger with invisible defects, if customers request to collect their power bank/ charger after inspection and a repair quotation is delivered, the Company may not be able to restore the power bank/ charger back to the original defective status (including but not limited to power bank/ charger frame, function and original defects).
6. Unless otherwise stipulated, this Warranty terms is only valid for product purchased in Hong Kong SAR or Macau SAR and any warranty shall only be applied in its respective region.
7. Please keep this Warranty label in proper condition. Customers are required to present this Warranty label and the original sales invoice to the Company upon request for warranty service.
8. Any alteration to this Warranty label renders it invalid.
9. The Company reserves the right in its sole and absolute discretion to use any refurbished (instead of brand-new) components in providing the repair service and charge the customers corresponding component fees according to the quotation.
  • Please read the following Product Warranty Terms and Conditions carefully before signing the service order receipt:


1.對於在正常運行情況下發生的移動電源,充電器,數據電纜等缺陷,經Top Glory(HK)Development Ltd.(以下簡稱“公司”)驗證後,應提供免費維修服務。本公司自銷售發票之日起一(1)年內。有效的銷售發票必須由授權經銷商簽發或附有由授權經銷商打印的型號和保修標籤。

Conven is a short from of a word “COVENANT” because we attach importance to the covenant and integrity.We hope to achieve this belief in the products we develop, leading to high-quality products and experience to the user.
Conven is the fresh Hong Kong Company in telecommunication market but it was found since 10 years ago whom doing OEM business to the international and China domestic customer. Since Conven was established, we are provide the total solution to OEM/ ODM customer included product development, outlook design, electric layout, packing graphic & etc. A large number of Conven OEM/ ODM products was shipped to a different places around the world.
Sound Gear T1
Sound Gear TD1
Power Gear 5000A
Power Gear 10000A
Power Gear 10000 Lite2
Power Gear 20000A
Copyright © 2019 Top Glory (HK) Development Ltd. All rights reserved
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